Managed Print Services Coordinator for EMEA (IT Business Analyst)

As a Managed Print Services Coordinator you will be responsible for overall management, coordination, implementation, optimization, and sustain operations for International Paper’s Managed Print environment in EMEA. This role consists of implementing and sustaining a documented, secure print environment for the Managed Print Services (MPS) enterprise. This implementation, optimization and sustain model will include (but is not limited to) all components for printing, copying, faxing, and scanning for existing managed print locations. The position will also serve as a support for all aspects of the existing Print Management Project as needed.

The primary responsibilities, actions and outputs include:

• Key Customers

  • BIM/PIM groups

  • MPS Facilities

  • Applications Development Groups

  • Technology and Equipment providers (vendors)

• Key Outputs

  • Document and implement processes for the Managed Print optimization and sustain model in EMEA

  • Internal and Customer communications related to Managed Print optimization and sustain

  • Maintain IP standards for the Print Management environment in EMEA

  • Serve as a resource to existing customers

  • Serve as liaison to internal business groups

  • Act as escalation point as needed (with customers and vendors)

  • Provide monthly, quarterly and ad hoc reporting that provides usage, benefits (TCO/savings) and supports the global scope of the Managed Print Program

• Bachelor’s Degree in Information Systems or equivalent

• 4+ years of related Information Systems experience

• Fluency in English

• Demonstrated competence to work:

  • With limited general supervision

  • Communicate effectively with all levels in the corporation