Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
OTC Associate with Danish or Norwegian
Workplace: Warszawa
Nr Ref.: 00423717
Key responsibilities:
- Delivering a consistent and professional level of service and maintaining good customer relations
- Timely handling of incoming customer complaints and queries via phone and e-mail
- Identifying the cause and validity of complaint, analyzing of overdue receivables
- Advising and influencing customers on the payment options for debt recovery
- Contacting customers regarding overdue accounts and determine reasons for non-payment
- Preventing reoccurrence of complaints by cooperating with the Billing Team
- Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
- Reporting the results of work in the area of outstanding receivables
- Achieving set revenue targets and call quality objectives
- At least secondary education
Qualifications:
- At least secondary education
- Good English
- Danish or Norwegian on C1 level
- Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an asset
- SAP knowledge nice to have
- proficiency in computer skills
- Stress resistance, conscientiousness, analytical abilities
We offer:
- Location: Warsaw Annopol
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment