Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
- Actively support and coordinate end to end processes within the scope.
- Ensure proper execution of operational tasks within the Team: coordinate and monitor task completion within SLA time and with high quality, improve E2E metrics for the supported countries; maintain long-term relationship with internal and external stakeholders.
- Support the Tower Lead and other stakeholders with ad-hoc tasks.
- Initiate and support process and tool improvement projects.
- Monitor the onboarding and knowledge transfer process for New Joiners.
- People Agenda including Recruiting, People Development and HR-related administration.
- Represent the team as the Operational Excellence point of contact.
- 3+ years’ experience in purchasing/procurement environment or customer service related experience
- 2+ years’ experience in supervising a team
- Strong oral and written communication skills
- Very good English
- Ability to work independently in a fast-paced work environment
- Proactiveness in looking for improvements and solutions
- Proficiency with productivity tools, including MS Office
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
