With 50 000 employees in more than 120 countries, Aon is a global provider of HR, Financial, IT and Risk Management services. That means we help companies to recruit and motivate their employees, to manage their HR and financial data, and to reduce the risks they face. In Poland we have been operating from 1992, employing today over 1000 colleagues. Our main offices are in Warsaw and Krakow.
And how is it to work with us? Our colleagues tell us a consistent message: Aon has a supportive and friendly workplace culture.
And that’s how it really is! We’re flexible, multinational and dynamic company. No formal dress code, no blame culture, no unethical behaviours. We value honesty, authenticity and can-do attitude. We work hard but we know how to have fun as well.
HR Global Operations Team provides Human Resource administrative services to AON colleagues globally.
HR Processes Senior Specialist is responsible for supporting employee life cycle processes, driving process improvement initiatives, including identifying where synergies exist and opportunities for consolidation, standardization, process excellence or other improvements.
- Responding to complex incoming cases and delivering business results by facilitating stakeholder management accountability and collaboration
- Appropriately assigning incoming work to team members
- Employing the service delivery business model to build professional working relationship with internal clients
- Engaging with key stakeholders and customers to educate, communicate, and enforce operating procedures, process and approvals
- Training less experienced team members on more complex and non-standard processes; responding to escalated issues
- Coaching team members on providing high quality services and client relationship building
- Initiating and coordinating change or improvement projects and helping the team apply the changes in daily work
- Ensuring process documentation and general processing principles are followed
- Ensuring business requirements and SLAs are understood and followed
- Building sustainable relationships of trust through open and interactive communication tailored to varied stakeholder audiences and geographies
- Acting as subject matter expert sought for counsel, knowledge and partnership
- Supporting steady state Workday technology and process change requests by driving requirements development, testing and migration approvals for owned business processes
- 2-3 years of experience in HR Administration is a must
- Experience of working in an international environment
- Advanced knowledge of HR systems (Workday would be an asset)
- Advanced knowledge of MS Office (Excel, Word, Outlook – is a must, SharePoint – is an asset)
- Very high attention to details
- Ability to analyse data and check its accuracy
- Fluent English (C1 level)
- University degree or equivalent
- Client focus approach
- Ability to meet tight deadlines under time pressure
- Ability to prioritize tasks according to volumes
- Ability to manage assigned projects successfully
- Spotless record and strong ethos
- A promising career path and individual development plan
- A large number of career opportunities in different business areas
- Cooperation with professional, energetic and craving for knowledge colleagues just like you
- An opportunity to build strong and meaningful relationships with clients and influence their business
- The best medical cover on the market with free dental care
- A generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
- Modern offices in close proximity to Krakow’s city centre
- A chance to participate in social events and charity initiatives