Service Desk Consultant
Miejsce pracy: Wroclaw
Nr ref.: JO-1508-314878
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Service Desk Consultant M/F
Location: Wroclaw
Job Description:
- Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Take care of customers, communicate with users
- Solve problems with supported CMS environments
- Create documentation (for customer as well as internal).
Requirements:
- Broad knowledge of computer software. Advanced skills in using Windows OS
web browsers, productivity tools, ideally some experience with computer
programming - Excellent communication and customer care skills
- English – fluent in speech and writing
- French – fluent in speech and writing
- Ability to work independently
- Ability to learn fast and find solutions for encountered problems
- Nice to have:
Experience with support of CMS systems
Knowledge of Linux
Knowledge of HTML, CSS, XML, XSL, Java, scripting languages (Javascript)
Knowledge of Spanish language
Our Client Offers:
- A competitive salary
- Private health insurance
- Group insurance
- Multisport card
- The opportunity to work for a growing and constantly evolving company
- A good and open atmosphere where you get a lot of independence
- A dynamic and ambitious work environment
- The opportunity to raise your qualifications