Service Request Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
Multinational company focused on ICT services around the world. Currently looking for a Service Request Manager in Warsaw.

Your new role
You will be a member of an international service request team, which supports global clients. Based in Warsaw, you will be responsible for managing internal and external service requests from B2B clients. Your position will be a point of contact across Sales, Technical Design and Delivery Teams. Service Request Manager will manage incoming customer requests and orders, coordinate the implementation of service, take care of document maintenance and produce performance reports. Your role will be essential for successful bid and commercial procedures.

What you’ll need to succeed
You will have previous experience working in B2B environment in a customer service management role in Telco / IT sector. Your English is fluent, you are learning fast and willing to gain knowledge in ICT sector. You enjoy working in a team, you are a good problem-solver and you are not afraid to deal with difficult situations and different clients. You need to be open for people with different backgrounds – your team will be international. Good work organization and knowledge of MS Office is a must.

What you’ll get in return
You will be offered a permanent job contract with salary in the range 6000 - 7000 PLN gross/month and regular benefits. You will be part of a big organization, where you will receive training and support to successfully cooperate on international scale. You will enjoy a dynamic and global environment with modern tools and technology to get your job done and a team of hardworking, ambitious, like-minded people supporting you.

What you need to do now
If you’re interested in this role, please apply promptly and send your up to date resume in English.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl