B2B Account Advisor with Danish/Norwegian/Swedish

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Our client is a global leader from the energy sector with operations in more than 100 countries. Due to the start-up of a new business unit in Warsaw we are looking for ambitious candidates that are interested in joining a new team and developing their career in the B2B customer support area in an international environment.

Responsibilities:

• Act as an entry point of contact and provide support to all customers in the assigned country
• Resolution of customer queries as well as escalation of complex cases regarding order processing, general queries, stock levels, credit information, logistics and basic product information
• Complete documentation and follow up on all commitments and customer details
• Actively modify/update/create customer database (CRM, SAP, etc)
• Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share
• Identify new business opportunities, define and quote product from customers’ requests in coordination with relevant quotation, sales or marketing contact
• Collaborate and support marketing initiatives regarding campaign management, launch of new products in the market etc.
• Participate in and actively promote the company’s continuous improvement program 

 Requirements:

• Bachelor’s degree
• If High School degree – need to be combined with at least 2 years of relevant experience (customer support service experience)
• Very good English language skills
• Very good language skills in Danish, Norwegian or Swedish
• Excellent interpersonal, communication and time management skills, while keeping positive attitude and looking for win-win solutions
• Service oriented attitude and skills, willingness to provide outstanding experience that makes a positive difference

Our client offers the opportunity to be part of an exciting start-up project and build a career in a challenging international environment, whilst dealing with business customers from the energy industry. Moreover there is a rich benefit package, including private healthcare, gym membership and annual bonuses. 

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl