Customer Care Specialist with English, Spanish & Portuguese (Brazilian market)
Motorola Solutions Systems Polska
Kraków
specjalista (mid)
pełny etat
umowa o pracę
rekrutacja online
6 dni temu
Customer Care Specialist with English, Spanish & Portuguese (Brazilian market)
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview

The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.


Job Description
  • Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees.
  • Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
  • Own non-technical requests and drive through to resolution.
  • Work with the repair centre on resolving issues around repair time, quality issues or shipping.
  • Act as a focal point and liaise with customers, partners, engineers and support managers
  • Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
  • Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
  • Act as a customer-facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
  • Working hours: 10:00-18:00
Basic Requirements
  • Excellent English, Spanish & Portuguese language skills
  • Sales related and/or customer-oriented experience preferred
  • Excellent communication skills, both spoken and written, including listening, negotiating and influencing
  • A calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
  • High level of motivation with a will to succeed
  • Attention to detail


In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

  • Employee Pension Plan (PPE)
  • Competitive salary package
  • Strong team-oriented culture
  • Contract of employment
  • Private medical & dental coverage
  • Life insurance
  • Comfortable work conditions (high-class offices, parking space)
  • Training and broad development opportunities
  • Volleyball field and grill place next to the office
  • Sports activities, such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
  • Access to wellness facilities and integration events
  • Motorola Solutions is supporting CSR activities and encourages employees to participate
If interested please apply at careers.motorolasolutions.com or via mailbox aplikuj@motorolasolutions.com.
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Poznaj

Motorola Solutions

Motorola Solutions jest liderem w branży telekomunikacyjnej, powstałym w 1928 roku. Firma zatrudnia ponad 20 000 pracowników w 65 krajach i dostarcza produkty zarówno klientom biznesowym, jak i instytucjom rządowym.

Nasza czołowa pozycja w tych obszarach obejmuje obsługę komunikacji służb bezpieczeństwa publicznego od infrastruktury do aplikacji i urządzeń, takich jak komunikatory radiowe czy specjalistyczne przenośne urządzenia obliczeniowe dla przedsiębiorstw. Produkujemy zaawansowane urządzenia rejestrujące dane, takie jakie czytniki kodów kreskowych i RFID (identyfikacja za pomocą fal radiowych) dla biznesu. Dostarczamy profesjonalne i komercyjne radiotelefony na potrzeby różnych rynków, a z myślą o przedsiębiorcach detalicznych tworzymy również nielicencjonowane szerokopasmowe architektury i bezprzewodowe sieci lokalne (WLAN).

 

Nasz ośrodek w Krakowie, zatrudniający ponad 1000 osób, to jedno z czołowych centrów Motoroli na świecie. Główne jego części to:

  • Centrum Rozwoju Oprogramowania, gdzie tworzone są systemy komunikacyjno-radiowe w standardzie TETRA/APCO P25/LTE dla służb bezpieczeństwa publicznego, aplikacje współdziałające z tymi systemami oraz oprogramowanie radiotelefonów w standardzie TETRA.
  • Centrum Finansowe będące częścią globalnej sieci finansowych Shared Services, świadczących usługi księgowo-rozliczeniowe oddziałom Motorola Solutions na całym świecie.

Pomagamy ludziom pracować lepiej w ważnych momentach. To jest nasz cel.

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