Customer Service Agent 3rd Level (f/m)

Our Customer Service is the direct link between zooplus and our customers. Our goal is to ensure high quality and customer satisfaction for all our customers with the assistance of several customer-service-centers throughout Europe.

Your Challenge

• Monitoring, Controlling and Training of our 1st and 2nd Level Customer Service
• 3rd Level Support for our external Customer-Service-Centers, quality assurance and coaching
• E-mail support for our customers within our CRM-environment concerning all aspects of our online-shop
• Communicating with in- and external Partners
• Administrative Back-Office work
• Close cooperation with Purchasing, Shop Management  and Headquarter in Munich / Germany

Your profile

• Bachelor in Business or equivalent qualification
• Work experience in Customer-Service or Online-Shopping area
• General knowledge and interest in the area of pets and pet supplies
• Internet affinity and interest in e-commerce and marketing
• Flexible and reliable teamplayer with a passion for communication
• Native Polish speaker, fluent English and/or German language skills

Be a Part of It!

Join us in constructing a successful online business concept in order to expand our company to be number one in Europe. Take this opportunity to challenge yourself in a dynamic, growing company that gives you that chance for great development and real, efficient decision-making. We have also offices in Munich, Germany, in Oxford, UK, and in Strasbourg, France. Initial training will be in our Headquarter in Munich.