Customer Services Assistant

Responsibilities:

• To deal with customer enquiries about services provided by phone, e-mails and face-to face, in accordance with set quality standards and Equal Opportunities and Diversity policy
• To deal with English courses and Exams customer services delivery including registration processes and payments, in accordance with customer needs and in line with internal policies, Customer Service Corporate standards and Service Level Agreement for ICS Warsaw
• To provide back office and admin support to ensure smooth running of customer services
• To attend relevant training sessions and presentations to keep up to date with developments in the organisation and in the area of customer services

Requirements:

• Ability to operate in Polish and English (both written and spoken) at a business level
• Experience in a role where dealing with external customers is a key part of the role
• Able to plan own work over short timescales for routine or familiar tasks and processes
• Right to work in Poland

We offer:

• Stable contract of employment
• Flexible working
• Permanent job
• Working in friendly corporation