English and French Customer Service Representative

Job description

The candidate will be part of a young and growing team and will provide Customer Service support to our Client country managers and their Business Partners in various countries across Western Europe.

The support is related to the management of the approval and claiming process of their co-funded marketing
activities (co-marketing).

The candidate main responsibilities include:

• Support the Client Co-Marketing end-to-end process

• Provide local language support both written and spoken

• Receive quarterly marketing plans from the Client West European Regions

• Have 100% correct knowledge of all compliancy rules, processes, and systems

• Complete a compliancy check for each business partner for every activity, both with alliance funding or without

• Communicate directly to the Client business partners and country marketing managers, chasing for plans,
  POE (Proof of Execution), invoices, credit notes, etc

• Collect and store all POE received for audit. Chasing each business partner to ensure receiving all required proof before the close of each quarter, where each activity is claimed to alliances

• Claim alliance funds each quarter via the claiming processes for each associated alliance fund

• Share via online tool, the status of each activity status and claim
  
  

The team will support various countries within Europe. Excellent knowledge of foreign languages is required : English and French compulsory.

The candidate will report to the Team Leader and will provide regular feedback and reports on their daily progress.

Requirements

• Excellent organisational and planning skills

• Excellent English and French required

• Eye for details

• Good written and verbal communication skills

• Good Excel Skills

• Excellent telephone manners

• Teamwork spirit

Experience

• At least 1 year work  experience ideally  in an admin roles

• Some knowledge of Marketing will be a plus