Fleet Customer Service Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client - international company operating in fleet management sector we are looking for communicative and business - oriented candidate to take the position of Fleet Customer Service Specialist.

The person on this position will be responsible for working with predefined customers (big, international companies) in terms of fleet issues, he / she proactively takes care of the customers drivers needs during the whole lifecycle of the car, act as a communication hub and is the main responsible for all incoming requests coming from customers and drivers, process or forward of all incoming requests according to defined procedures and KPIs defined in the contract with the customer. The scope of responsibilities are also: client's advisory in terms of new cars, ordering and delivery of new cars, requesting, analysing and controlling of leasing conditions, business reports preparation.

We are looking for candidates with customer service experience (cooperating with international companies) preferably from leasing / car assistance / CFM companies and at least very good command of English (fluent is preferable) as an absolute must. To be successful on this position you have to be passionate about cars and have some background in leasing. To be successful on this position you have to be very well organized, present excellent communication and analytical skills.

Our Client offers you attractive working conditions, possibility to develop within automotive sector, ability to work in an international environment, training, good promotion opportunities.