We are currently seeking
2ND Line Support Professional
Place of work: Irlandia
Nr Ref.: 2197
Employer
International IT company is seeking a 2nd Line Desktop Support Professional to support the client environment and help customers find solutions to their technical issues on PCs and peripherals.
Job Description
Job Description
KEY RESPONSIBILITIES:
- Provide 2nd line remote and desktop support services to end users.
- Troubleshoot PC related problems either via phone, remote tools or desk side support.
- VVIP Support.
- Desktop Warranty Management.
- Carry out IMAC (Installation, Moves, Additions and Changes) activities.
- Keep Asset Management system updated and provide reports on stock levels.
- Provide Printer Management and Support.
- Bitlocker Recovery when required.
- Complete incidents and requests within SLA in pressurised environment.
- Build, configuring and troubleshoot PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Peripheral Management – Procurement.
- Support printers, scanners and other peripherals.
- Support client mobile devices, such as iPads, iPhones and Blackberry’s.
- Blackberry Services (desktop Manager).
Requirements
BEHAVIOURAL SKILLS REQUIRED
- Individual must have good customer facing skills and be well presented.
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organised and prioritise work appropriately.
TECHNICAL SKILLS & EXPERIENCE REQUIRED
- Must have experience of using a Call Logging system.
- Must have good working knowledge of Windows 7/XP and related Office applications.
- Knowledge of mobile devices, in particular Blackberry and iPhones
Offer
- Permanent job in international IT company,
- Attractive salary.