Fortuna Entertainment Group was established in 2009 and became the largest Central European betting operator. Originally a Czech firm, it has grown into a holding company over time, and it now also operates on the Slovak, Polish, Romanian and Croatian markets.
We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group. But we haven't completely cracked this yet. We are creating a new team that will target new and existing customers and proactively engage with them via phone and tools such as online chat to help them complete key tasks such as sign up, deposit and place bets. Are you good at helping people or even nudging them to complete key tasks? If so, this could be the role for you!
- Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions.
- Pro-actively and regularly target various segments of customers in order to increase business performance.
- Activate customers, who signed up, but never deposited or bet.
- Help customers complete registration requirements.
- Engage with existing customers to improve their experience, sell them on new offers and improve retention, reactivation and share of wallet.
- Increase customer satisfaction and loyalty through exceptional service.
- Work closely with our CRM team to promote the right promotions at the right time.
- Collect Business Intelligence data and customer feedback, propose new promotions.
- 1 - 3 years experience in marketing or sales (at least any experience during your studies)
- Native Polish speaker with good knowledge of English
- Strong sales skills and communication skills
- Goal orientation and growth mindset
- Proactivity in problem solving, helpfulness
- Good analytical skills, empathy and assertiveness
- Loyal customer-oriented professional, keen to learn (quick learner)
- Interest in sports (keen sports fan) and / or gaming
- Friendly work environment full of sports geeks :)
- Possibility to have a real impact within your field of action
- Background of a successful company that is expanding internationally
- Perspective and diverse work in a dynamic environment
- Relax room at work (you can enjoy table football, darts and billiards with your colleagues)
- Comfortable offices in the centre of Prague (nearby Florenc and Masarykovo nádraží), in an impressive and very well equipped building - Florentinum
- Package of company benefits including 5 weeks of vacation, subsidized MultiSport card, professional trainings, various company events, meal vouchers, a cup of good coffee whenever you want, company breakfasts etc.