Job Purpose
To oversee and supervise a smooth and accurate check-in/check-out operation in the Front Office and ensure that all concerns are addressed & escalated to the cluster site manager.
General Responsibilities
- Live and support The Living Adventure’s vision, ambition, and purpose.
- Deliver the highest quality service to exceed expectations.
- To be attentive to personal hygiene and grooming standards.
- Develop yourself by attending all training required in your department and property.
- Maintain a safe and healthy work environment by following a fire, health, and safety standards at all times for self, colleagues, and guests.
- To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Key Job Responsibilities
- Familiarity with all Front Desk and guest booking functions.
- Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
- Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints.
- Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises.
- Calls the Front Office Manager, Site Operation Manager in case of a guest accident.
- Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
- Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work.
- Resolve guests’ complaints & requests and liaises with the concerned departments.
- Be familiar with the operational procedures.
- Participate in regular meetings and briefings as scheduled.
- Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
- Participate in any scheduled training for the related department.
- Ensures procedures for the safety and security of guest belongings (e.g., lockers, left luggage, etc.) are efficiently followed.
- Report to duty punctually wearing the correct uniform.
- Maintain a high standard of personal appearance and hygiene.
- Carry out other duties as assigned.
- Responsible for Handover and decommissioning.
- Responsible for the proper Key handling.
- Responsible for proper room allocation.
Health, Safety & Environment Responsibilities
- Comply with legal requirements of the Company HSE Policies, Rules, and Regulations and any other HSE initiatives taken by the Company to provide a safe and healthy work environment.
- Ensure that all potential and real Hazards are reported immediately and rectified.
- Rehearse, implement, enforce, and be fully conversant with all departmental Fire, Emergency, and Bomb procedures, including local health measures as set by local regulations (i.e., Covid-19 protocols)
- Practice safe work habits following company health, safety, and environment policies and maintain a procedure to minimize our impact on the environment and prevent pollution.
- Adhere and support company commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
Knowledge and Experience
- Have a minimum of one (1) year of experience handling a similar role.
- Prior experience working with PMS.
- Fluency in English is compulsory.
Competencies
- Passionate about people and service orientated
- Demonstrates organizational skills and high attention to detail
- A high level of interpersonal skills with the ability to communicate with all levels of employees
- Proven team working skills and ability to work effectively and contribute to a team
- Multicultural awareness and ability to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has a good initiative in a dynamic environment
- Self-motivated and energetic
Our Values:
Our values aren’t just words – they’re the way we deliver services at THE LIVING Adventure.
Respect
We perform with a mindset that welcomes diversity, embraces inclusion, and favors empathy towards our guests, colleagues, and partners.
Expertise
Our expertise comes from years of focus on quality, efficiency, rigor, effort, and performance that gift us with opportunities to challenge ourselves, innovate, and demonstrate success.
Passion
We are passionate about what we do and we strive to reflect it in the experience we provide to our guests and colleagues
Talent & Culture
We reserve the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
I commit to the above requirements of my position and will strive to demonstrate Our Values in my daily work and confirm I am able to perform the essential function of the role as identified.