Global Head of MS Dynamics CRM

Nigel Frank International  is looking for candidate for Global Head of MS Dynamics CRM position for one of the clients in Luxembourg. 

Responsibilities:

• Lead the CRM IT area across global footprint.
• Define and deliver the global CRM roadmap, including the deployment of projects, maintenance of the existing capabilities.
• Manage MS Dynamics CRM implementation and rollout global programs.
• Lead the maintenance of the MS Dynamics CRM Platform, ensuring the adherence to standard IT-solution processes and service levels.
• Coordinate and facilitate the adoption of new processes, solutions, and tools, by the key business stakeholders.
• Liaise with the National and Global Executive Management.

Requirements:

• M.Sc., B.E. or equivalent in Information Technology or comparable field (Applied Math, Engineering, business degree with integrated IT, etc.). Alternatively: a business degree or unrelated higher degree with according technical work experience.
• MS Dynamics CRM certificates will be considered a plus.
• PM Certification like PMP or Prince2 will be considered a plus.
• At least 5 years of experience in a related role Program Management in an IT context.
• At least 10 years of experience with MS Dynamics CRM.
• Experience in one or multiple of the following fields: Change Management, Business Process Management, CRM processes, Data management, and UML design.
• Proven experience in designing and managing a complex project roadmap/pipeline.
• Proven experience in budgeting and forecasting.
• Ability and willingness to work in an international environment;
• Eager to learn and continuously develop personal and technical capabilities;
• Very good communication skills in English (concise writing and orally convincing);
• Very good interpersonal relation skills at all levels of the organisation;

Offered:

• Opportunity to work in multinational well-established organisation.
• Company is offering attractive salary with benefits package.