In our offices in Berlin and in home offices all over Germany**, 1950 employees in over 12 languages take over the communication via phone, chat or mail processing with the customers of our client.
Please be aware, that for this role we can only hire EU citizens or candidates who have a valid work permit to work fulltime hours in Germany.
Due to our incredible growth, we are looking for customer service representatives (m/f/d) with Hebrew and English language skills to help us create exceptional customer experiences for the largest social media platform in the world.
- You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in HEBREW
- You are putting together solutions to support and expand your customer's self-serve advertising customer base
- You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger
- You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
- From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience
- Online Advertising Experience is a big plus
- Prior working in service organization is desired
- Excellent written and verbal communication
- Fluent, verbal and written in HEBREW (C2) and minimum B2 in English
- Familiarity with social media and you are active on them
- Familiarity with online advertising products/vendors
- Ability to multitask & work under pressure
- Fast learner, diligent worker
- You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)
Become part of our great multilingual customer service team and apply directly here!
*For more information please contact your point of contact from the Talent Acquisition department.
- 2500€ gross monthly salary
- Homeoffice
- 6 weeks paid training (part-time opportunity after training) and ongoing coaching - all online
- Great team events, Summer and Christmas parties, barbecues and much more fun