IT System Administrator

· Investigates and resolves software and hardware problems for end users through established processes and procedures.

· Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, email and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies.

· Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem.

· Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires.

· Set-up users on network and provide user name and password access to specified systems.

· Trained users on software.

· Assisted with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM.

· Particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance. Excellent oral and written communicator with proven abilities in research, planning, organization, and management.

· Architectural setup of development / test environments for our production site in New Jersey. I am sure he will be able to effectively work with your team (Good Russian) and at the same time propose a solution to the client (Good English).

· Optimize site connectivity, desktop performance and user experience (daily complaints now)

· IT vendor and service provider management: develop stable relationships with equipment suppliers, negotiated discounts, evaluate service providers and work out contracts. As you know, these tasks simply could not be done well remotely but cannot be effectively accomplished by a junior resource.

· Fluent German and English skills both writer and spoken

· Operating Systems: Windows XP, Windows 7 and Windows 8

· Software Applications: MS Office 2010, MS Office 2013, l, GoToAssist, Symantec Backup Exec, etc.

· Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions.

· Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection. Basic Cisco equipment knowledge and ability to provide basic support and diagnostics for LAN/WAN issues is a must.

· troubleshooting skills and good communication skills

· very good German and English communication skills both spoken and written

Luxoft is a leading European provider of software development, R&D and

system engineering services. Luxoft has been consistently selected among top

IT service companies in its key markets by various independent analyst

rankings.