Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Logistic Operation Leader
LOCATION: EUROPE
RESPONSIBILITIES
The candidate will be in charge of leading operations team of a shipping offer to small and medium retailers on global eCommerce market. She/ he will be involvement in preparation of innovative solution for international eCommerce shipping. Logistic Operation Leader will work directly with Shipping Program Manager and will report directly to him.
SPECIFIC RESPONSIBILITIES INCLUDE:
- Relationship and operation management with partners and suppliers
- Participation in Project management of team +20 members
- Organize processes and procedures for Logistic Operation Team
- Compute and monitor key operational metrics to ensure quality of service at global market
- Review incidents and customer claim in order to lead improvement plan
- Support customer care (training, SLA, Quality)
- Support sales process by answering technical queries
- Support accounting in the invoicing process (troubleshooting incident and correction)
- Participate in negotiations with external vendors and contract management
MUST HAVE:
- Strong logistic (3+ years) experience and knowledge, preferably in area of eCommerce
- Proven analytical skills and highly comfortable with numbers
- Experience in Management Consulting and participation in IT projects is a plus
- Be leader with a proven background in a combination of the following areas: supply chain management, Shipping management, Lean management
- Ability to thrive in a fast-paced environment and experience delivering multiple competing projects simultaneously
- Demonstrated ability to manage multiple projects - work. prioritization, planning and task delegation
- Availability to work in highly multinational environment with Customer and partners across the globe
- Great interpersonal and communication skills in English, including strong writing and speaking skills