Join Covidien as a Customer Service Representative and you'll use your problem-solving abilities and excellent communication skills to guarantee quality service to customers around the globe. Working from our recently established European Services Centre in Dublin, you'll manage the order process from beginning to the end, being responsible for management of the customer account and ensuring client satisfaction.
In return we'll provide great training and development opportunities, as well as an excellent benefits package. It's a unique opportunity to be part of a rapidly growing and multicultural centre and make sure that life-saving medical supplies get where they're needed most.
Currently we have vacancies for candidates who speak fluent German
Covidien is a leading global healthcare products company that creates innovative medical solutions for better patient outcomes and delivers value through clinical leadership and excellence. We deliver outstanding results and innovative solutions in the Medical Device and Medical Supplies segments. Through progressive thinking and cutting-edge technologies, Covidien is well positioned to lead the way in today's rapidly changing healthcare industry. Whatever your specialty or ambitions, you can make a difference at Covidien - both in the lives of others and your career.
At Covidien, we strive to fully understand our marketplace, customers, communities and employees, and we enter into relationships with a sense of honesty, fairness and trust.
The Cherrywood Customer Service Centre is a Global Business Unit within Covidien. It is a multi-national centre covering 16 markets with 21 different nationalities. Customer orders are received by phone, fax or email with over 4,000 orders received and processed on a daily basis with a weekly order value of $37 million.
Customer Service Representative's principle accountabilities:
- Efficiently managing customer queries and orders
- Management of the customer account
- Processing orders to high standards of quality
- Contributing to process improvements whenever possible
Minimum requirements:
- Fluent knowledge of German in addition to English
- Customer service experience
- A Leaving Certificate (or equivalent)
