TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services for global customers in over 35+ languages since 2004. The company has over 2 500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).
Player Support Specialist with Polish and English
Miejsce pracy: Sofia
Nr ref.: LoL_Po
YOU WILL:
- Help out our players with any issues they might have via tickets & chat
- Make case by case player focused decisions in order to provide the best player experience
- Identify trending issues submitted by players and communicate them to the appropriate teams
- Collaborate with a passionate team of gamers in order to give our support a player to player feel
YOU ARE:
- Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
- Proficient in Polish language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
- Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
- Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
WE OFFER:
- Stable job – we offer permanent labor contracts
- Attractive remuneration
- Rent allowance - accommodation provided for the whole period while working in our company
- Transportation allowance
- Meal tickets shall be granted monthly
- Excellent multinational business environment
- Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
- Supportive work-life balance policies
- Continuous support and learning
* Only candidates eligible to work in Europe will be contacted.