IT Kontrakt is one of the leading outsourcing and recruitment companies specialising in the IT sector. The company provides the best specialists for IT projects implemented in key areas of the economy.
Pracownik ds. Wsparcia IT
miejsce pracy: Koeln
nr ref.: PPE/ITS/KO/12/PA
data dodania ogłoszenia: 2014-12-15
nr w rejestrze agencji zatrudnienia: 8448
nr ref.: PPE/ITS/KO/12/PA
data dodania ogłoszenia: 2014-12-15
nr w rejestrze agencji zatrudnienia: 8448
DUTIES
- Acceptance, classification and filtering of incoming IT disorders in the hardware and software
- Onsite user support
- Monitoring of the various IT systems
- User and authorization management
- Hardware evaluation, issuance and administration of client devices
- Service, maintenance and installation of new hardware and software
- Occasional emergency hotline
REQUIREMENTS
- Completed IT education (i.e. IT specialist, IT systems engineer)
- Experience in supporting Windows environments (Windows clients, Microsoft Office, Active Directory)
- Very good familiarity with current hardware and software
- Experience in dealing with a ticket system (i.e. OTRS, JIRA ServiceDesk)
- High degree of customer and service orientation
- High level of teamwork and motivation
- Very good command of German (or English)
WE OFFER
- Constant improvement of professional qualifications in international projects
- Intercultural experience
- Diverse scope of executed projects
- Nice atmosphere in ambitious and professional teams
