Sales and customer service specialist

Core Responsibilities:

• Achieve specific sales targets and maximizing sale opportunities on each and every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by talking through components of customer accounts.

Candidate Profile:

• High school diploma with three to six months of sales experience preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Basic computer navigation skills and PC Knowledge.
• Tolerance for repetitive work in a fast paced environment.
• Ability to work as a team member, as well as independently.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

W offer: 

• Attractive salary.
• Attractive bonuses according to the performance.
• Daily use of foreign languages, especially English.
• Opportunity to develop a career within a multinational environment.
• Team-building events.
• Fully paid training to prepare you for direct contact with customers.
• Team leader support at every stage of cooperation.
• Coaching, mentoring to improve your qualifications.