The EIB, the European Union's bank, is seeking to recruit for its Corporate Service Directorate (CS) – Information Management and Procurement Department (IMP) - Corporate Information and Processes Division (CIP) – Business Processes Unit (BP) at its headquarters in Luxembourg, a (Senior) Business Processes Officer*. This is a full-time position at grade 5/6.
The term of this contract will be 4 years.
Panel interviews are anticipated for September 2021.
The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance.
*Internally referred to as: Senior Officer/Officer
Purpose
Are you seeking a role where you could make a real impact and contribute to the Digital Transformation journey? Are you ready to use your comprehensive skills in process analysis and business process improvement to generate ideas and drive a change? Join our team and help us to improve the customer and employee experience!
Operating Network
In this role, you will take the lead in business process improvement initiatives across the EIB Group in the context of the Digital Transformation journey.
You will report to the Head of Business Processes Unit.
Accountabilities
- Contribute to the Digital Transformation journey by taking the lead in process improvement initiatives, best practice sharing and standardisation using Lean principles,
- Act as an ambassador and coach for a lean & continuous improvement culture,
- Map the customer journey to illustrate the process, needs and perceptions throughout their relationships with the service(s),
- Analyse and optimise end to end business processes to identify and prioritise potential improvements,
- Organise & lead workshops to help business stakeholders identifying inefficiencies and building creative and effective solutions,
- Identify performance metrics to monitor and assist the business in identifying true value from the perspective of the customer,
- Design high-level implementation plan to support the digitalisation steps and, if required, organisational changes,
- Communicate regularly with project sponsor(s) and key stakeholders with regards to progress update, enabling changes and decision-making.
Qualifications
- University degree preferably in the domain of Business, Management, Information Technology,
- At least 5 years of relevant professional experience in process improvement initiatives and/ or customer journey improvement,
- Previous experience in financial sector,
- Demonstrated skills and experience to lead creative workshops using participative approach: idea-generation process and co-designing solutions for improvement and sustainability,
- Previous experience in coaching and training,
- Ability to understand and use data analytics to further influence stakeholders and senior management decision making process,
- Ability to turn problems into improvement opportunities,
- Certification in Lean, Design Thinking , Agile or Change Management would be an advantage
- Excellent command of English and/or French (*). Knowledge of a third EU language would be an advantage.
