Services Specialist II - ARMO – DRS

Plan for the shop operation and lead production process on daily basis.
• Ensure production processes run reliably and efficiently.
• Planning and organizing production schedule.
• Promote and Drive an EHS & Quality based Services Culture
• Assessing project and resource requirements.
• Organizing and plan for repair and routine maintenance for the customer equipment’s.
• Receive equipment’s and verify goods after jobs
• Follow-up on required service level for the received equipment and share it with the external customer.
• Review& Share Repair cost quotes with the external customer and secure approval for the required repair.
• Plan and schedule Shop production to meet with the customer KPI’s
• Liaise between customer and shop for the required parts and ensure parts are secured for production.
• Liaise between customer and Inventory team for parts shortage arrangements.
• Coordinate between customer and shop to ensure continuous service delivery.
• Share production schedule update with the customer on daily and weekly basis.
• Manage and entertain customer requirements to ensure 100% customer satisfaction


Qualifications/Requirements:

• Bachelor's degree at Engineering from a reputable university or college (Electronics, Mechanical, or Industrial)
• fluent in English (oral and written) and have excellent all-round communication skills.
• Have ability to manage effectively in a dynamic and fast-paced environment.
• Show good problem-solving and analytical skills, with the ability to identify and implement improvements
• Have the ability to coordinate between workshop and customer, to ensure 100% success in deployments delivery and KPI’s.
• Be able to work efficiently in shifts and extended hours.
• (Preferred) Previous oil and gas experience
• Be able to use Planning and negotiation skills, to achieve KPI’s and Delivery.
Skills:

• Interpersonal Skills.
• Customer Service Skills.
• Organization.
• Collaboration.
• Negotiation.
• Conflict Resolution.
• Problem-solving.
• Time management.
• Lean Manufacturing.
• Workflow Development.
• Communication.
• Aptitude for personnel management.
• Microsoft Office skills
• Self-Motivation.
• Multi-tasking.
• Team Player.

Desired Characteristics:

• Have good attention to detail with good analytical skills.
• Have good English communication skills both oral and written
• Have good accounting knowledge
• Hardworking and willing to learn

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.