We have an exciting opportunity for you to join our fast growing IT Project
Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center.
Introduction
We are seeking French speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team. If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.
responsibilities
Provide application support for non-standard software applications
Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues
Diagnose the issue and escalate to programmers in cases of complex application problems
Facilitate communication between programmers and end users
Translate customer information into English to communicate with internal colleagues
Maintain technical knowledge databases and “how to” queries
Report on local country data on incidents, problems, service requests etc.
Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
Fluency in French and intermediate English (Spoken & Written)
Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)
Basic knowledge of databases (Oracle, MySQL, MSSQL)
Understanding of basic Object Oriented Principals (OOP)
Flexible on travel – may involve international travel for training purposes
candidates
Permanent contract
Performance bonus
Meal vouchers
Language courses
Competitive salary
5th week of leave
Initial Accommodation - 2 weeks accommodation provided by the company on joining
Option to work from home
Bike Friendly
Modern offices in the center of Brno, 2nd largest city of Czech Republic
Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
