We have an exciting opportunity for you to join our fast growing IT Project
Infosys provides business consulting, technology, engineering and outsourcing services to help
international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in
Europe since 2004 with the establishment of our Brno Delivery Center.
Introduction
We are seeking Dutch or Finnish speaking Software Support Analyst to engage on behalf of a recognized
premium brand pharmaceutical company and act as the key point of contact for the delivery team.
If you thrive in a challenging and fast paced international company environment, this management role,
with a hands-on approach and chance to interface effectively with professionals and business leaders at
all levels is the place for you.
Your responsibilities
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
- Diagnose the issue and escalate to programmers in cases of complex application problems
- Facilitate communication between programmers and end users
- Translate customer information into English to communicate with internal colleagues
- Maintain technical knowledge databases and “how to” queries
- Report on local country data on incidents, problems, service requests etc.
- Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
- Fluency in German or French and intermediate English (Spoken & Written)
- Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (Oracle, MySQL, MSSQL)
- Understanding of basic Object Oriented Principals (OOP)
- Flexible on travel – may involve international travel for training purposes
- ITIL foundation certification for eligible employees
- Technical trainings and certifications
- Competitive salary
- Initial Accommodation - 2 weeks accommodation provided by the company on joining
- Lunch - monthly lunch vouchers – 55% of cost paid by company
- Initial/ongoing technical training, the opportunity to work towards ITIL certificate
- Training opportunities - Professional training provided by experts - Six Sigma Green Belt
- Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good
infrastructure, proximity to other European locations, as well as an interesting history and culture and
beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world
and there is no requirement to speak Czech.
