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Job Summary
Technical aspect:
Conduct microscopical target testing and troubleshooting on customers' applications and needed microscopic solutions. Orchestrate product-related trainings for the purpose of maximizing sales. Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Possess strong communication skill including active listening. Demonstrate excellent prioritization and an ability to understand the needs of customers in the industrial automation marketplace as well as customer service.
Principal duties and tasks
Technical aspect:
- Conduct microscopical application testing for sales reps and customers
- Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
- Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
- Support new product launches by coordinating the release training and materials.
- Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
- May assist sales reps with on-site presentations to customers at home and abroad.
- Analyze and troubleshoot customer issues via phone or email
- Research and analysis of market condition, competitors and product potential.
- Travel to training seminars, tradeshow sites, internal regional conferences, and/or sales offices at home and abroad.
- Assistant in making sales related reports with excel.
- Other duties or projects, as assigned
Qualifications
- Ability to organize and prioritize tasks, activities, and projects for timely completion
- Active listening skill
- Ability to communicate complex ideas in a simplified fashion
- Proficient business writing and oral communication skill in English
- Knowledge of Microsoft-based applications, particularly Excel, Word and Power point.
- High degree of service orientation to actively look for ways to help people
- Analytical and Problem solving skills – identify complex problems, review related information to develop and evaluate options and implement solutions
Typical Experience: Bachelor's degree in an engineering discipline or Technical school in an engineering discipline is a must and some optical knowledge or ideally microscopical knowledge could be a plus