Technical Support L1 with Russian and Polish

• Maintains a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products, in the area of design, functionality, technical specifications and support.
• Provides Level I direct phone support to customers, partners and Motorola Associates on all product lines.
• Provides escalations of cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provides technical training (Shadowing) for new Level 1 support personnel.
• Responsible for self development of Technical skills, new products and producing training documents for other team members.
• Process of any DOA (Defect on arrival) requests from customers.
• Process any requests for upgrade of equipment, via the Upgrades Process.
• Provides regular reporting on support cases as required by team leaders and management.

Essential

• Degree in Computer Science or experience in computer systems
• Networking and/or Wireless infrastructure skills
• Upper - intermediate  English
• Advanced Russian  and Polish language
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.

Desirable

• Previous experience in Support Center / Helpdesk environment.
• Time management skills.
• Knowledge of Mobile computing technologies and Operating Systems. . Windows, Windows Mobile, Windows CE, AS400, Linux,…)
• Knowledge of remote tooling.

• Opportunity to learn new technologies/services and participate in their development
• Competitive salary and target driven bonuses
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches