Oferta aktualna do: 2013-12-19
Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.
On behalf of our customer – the world's largest company focused on analytic data solutions through integrated data warehousing, big data analytics, and business applications – we are looking for Technical Support Specialists to join the team in Prague.
Technical Support Specialist
Miejsce pracy: Praga
Nr Ref.: CC13/TSS/PRAGA/PRACA/15656
Job description:
- Coordinates activities associated with product/service resolution issues
- Logs problem resolution- maintains databases
- Initial problem triage
- Research knowledge bases for known solutions to known problems
- Identification and management of duplicate incidents
- Populate work flow documents
- Extract logs, dumps, error files from customer systems
- Prepare and transmit source upgrade files
- Presents and gains agreement for problem isolation, solution creation and implementation plans
- Isolates standard problems
- Diagnose hardware problems
- Perform back trace analysis via appropriate tool set
- Provide remote support to on site resources
Requirements:
- Bachelor's Science Degree or equivalent experience
- DB Administration and UNIX experience is preferred
- 1-2+ years of related experience
- The ability to read, understand, and communicate complex technical information
- Ability to express ideas in an organized, articulate, and concise manner
- Customer orientation , ability to face stressful situation and positive attitude
- Ability to work with others cooperatively and support others on the team
- Very good English skills
- At least intermediate knowledge of German
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl