Job Description:
- Participate in process improvement initiatives or special projects as assigned
- Execute to standard processes and take recommended actions to achieve metrics
- Achieve process excellence
- Execute continuous process improvement techniques
- Decrease 'cost-to-serve' by execution of cost initiatives
- Ensure internal/external client satisfaction
- Adhere to standard processes and tools
- Seek first time quality through self audit for accuracy, timeliness and completeness of work
- Demonstrate ability to execute solutions for level-appropriate issues
- Demonstrate continuous improvement in process and service
- Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances)
- Engage in issue resolution procedures and follow escalation processes
- Update and maintain various systems/tools per standard process documentation which may include:
- Execute transactions
- With minimal direction, enter data and retrieve information from group specific system
- Audit own data entry for accuracy & make needed corrections
- Conduct data verification
- Respond to various requests for information, as needed. Escalate to supervisor as appropriate
- File, archive and retrieve documents (paper-based and electronic) using filing standards
- Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
- Respond to information requests by searching, summarizing research results and compiling in requested format
- Executes other tasks as assigned by supervisor
- Deliver client satisfaction through accurate delivery and demonstration of ownership
- May serve as technical and functional resource to other team members
- Actively participate in Community events
- May support/initiate/participate in employee engagement initiatives
- May support in the training/education of new and/or more junior team members on operation procedures & policies
- At least 2 years of experience
- Problem Solving & Escalation Management
- Data Quality
- Customer Interaction Handling
- Metrics & Reporting
- Organization skills, attention to detail and follow through to resolve any outstanding issues
- Time management and administrative skills
- Written and verbal communication skills; manages internal communications and external/client communications with assistance.
- Discretion, professionalism, confidentiality and judgment.
- Computer literacy and working knowledge of Microsoft Office
- Ability to operate office equipment (e.g. fax, photocopier, and phone)
- Fluent or Upper Intermediate English
- Fluent Polish
- Team player with interpersonal skills
-
Relocation to Buharest
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings
- Social benefit packages
- Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Beverages (as coffee, tea) at any time you want
