Job Title: CSR Online Advertising SPecialist - German Speaking m/f/d
Reporting to: Team Lead
Location: Berlin, Germany
This position offers you the opportunity to work alongside one of our high profile clients who specialise
in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will
be providing high quality customer assistance to our Client’s customers. In this role you will be working
on our client’s site to apply an understanding of their products and drive ROI to an existing customer
starting of small and medium business accounts with further development opportunities. Key activities
include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring
adaptation of account optimisation.
Duties and Responsibilities
- Provide high quality online customer service via phone, chat and email that exceeds the
- customers’ expectations
- Deliver efficient troubleshooting and query resolution
- Assist customers with account optimisation through various communication channels including
- social networks
- Upsell additional product features to existing B2B customers
- Identify, qualify and overcome customer objections
- Ability to research and develop knowledge of customers products and services
- Collaborate with other departments to resolve customer escalations within agreed timeline
- Meet deadlines with a fast paced environment
- Use initiative to identifying trends and/or process improvements
- Participate in on-going product training and process upskilling
- Gain an in depth knowledge and understanding of all online advertising services including PPC,
- Maps, Analytics, Shopping and Search
- Fluency in written and spoken English and German is essential for this role
- Preferably 1 years’ experience in a customer service related field
- Excellent communication and negotiation skills and confidence in dealing with customers
- Comfortable working in an online environment with general computer literacy
- Strong analytical and problem solving abilities
- Self-motivation to meet and exceed individual and team targets
- General knowledge of social media and digital platforms
- Ability to work individually and as part of a team
- BA/BSc degree or equivalent is preferable but not essential
- Solutions Orientated
- Initiative
- Collaboration
- Organizational commitment
- Customer Focus
- Teamwork
- Organization & Planning
- Results Orientated
- Attention to detail
- Problem Solving & Information Gathering
- Resilience & Adaptability
- Vibrant, multi-cultural environment
- Career & Personal Development
- Quarterly performance bonus
- Comprehensive Benefits Package
- Capital formation savings payments
- Access to Discount Schemes
- Paid Annual Leave
If you’re #driventogofurther, we want to hear from you today!