Ogłoszenie numer: 2418356, from 2019-04-25
About us
We are looking for team members interested in relocating to Bucharest (relocation package provided by us) for a great professional opportunity.
We have a fresh, new and improved set of benefits for our team members, don't hesitate to join our TELUS International Europe Polish and English speaking Customer Support team!
Become a part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world, including in Bulgaria, Romania, the United Kingdom, Canada, the United States, Central America and the Philippines. For more information, please visit:
www.telusinternational-europe.com
www.facebook.com/TELUSro
As a Customer Experience Ambassador you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society. You'll be the face of some of the world's top brands!
Are you looking for a great career and a place to shine?
Join our team! https://www.youtube.com/watch?v=DZ_57uPvc9k
Customer Experience Ambassador
Location: Rumunia, Bukareszt
Job description
- support all user communities to resolve their inbound inquiries quickly and efficiently-manage inbound email and in-app messages support through our CRM tool
- guide users' interactions with the platform in accordance with community guidelines
- educate and build loyalty among new users
- ability to multitask and effective in time management
- analyse and improve complex workflows to operate more effectively
- detect and suggest areas for improvement in all areas of your role
- working collaboratively with peers globally to streamline processes
- review and analyse documents submitted by platform users
- ensure that documents meet client expectations for approval
Requirements
- fluency in Polish and English, with appropriate market language knowledge (minimum B2 level)
- availability for a full-time position, in shifts covering 07:00 - 24:00, Monday - Sunday
- strong writing and communication skills
- ability to troubleshoot and solve problems creatively and efficiently
- proven ability to be a positive contributor in a team environment
- able to flourish in an ambiguous, high growth tech environment where change is constant
- customer oriented: You have a passion for helping and empowering others
- Technology enthusiast: comfortable working across platforms and devices
We offer
- Stable job – we offer permanent labor contracts
- Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
- Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives
- Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
- Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
- Meal tickets shall be granted monthly
- Excellent relocation package including:
- PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net ~ 642 PLN)!
- FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month ~ 513 PLN starting from the second month) for the entire contract duration
- Other fun stuff:
- Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
- Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
- Special discounts for our team members in AFI mall where our office is located