Customer Support Agent

Our customer is Europe's first and largest low fares airline. They have a team of more than 8,500 people and expects to carry over 80 million passengers in the current fiscal year. The agents will offer support and assistance to the airline passengers, do bookings over the phone, give information about the flights, inform about the procedures the passengers must follow in certain cases and many more.

• Support and provide superior service via phone
• Delivering Services as defined in SLA.
• Escalate and record all possible issues encountered
• Become/remain informed of relevant procedure changes
• Meet commitments to customers

• Excellent language skills in Polish
• English, as a second language, is mandatory
• Understand the impact of attitude in handling calls professionally
• Use questioning and listening skills that support effective telephone communication
• Flexible approach and ability to remain diplomatic and tactful whilst working under pressure

• Undetermined period working contract
• 3 months probation period (paid)
• Fixed salary + bonus (based on the number of handled calls) + meal vouchers
• Medical assurance