Oferta aktualna do: 2014-11-08
Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.
Currentlyfor our Client – a big international company operating in Telecom branch – weare looking for a Hosting Incident and Change Analyst.
Hosting Incident and Change Analyst
Miejsce pracy: Bucharest
Nr Ref.: CC14/HOSTINGINCIDENT/BUCHAR/PRACA/2498
Job description:
- Governance of all Hosting Change Requests, ensuring all pieces of information has been provided, recorded and assigned to appropriate resource areas
- Approving Routine & Emergency hosting changes and controlling achange status
- Working closely with resource engineers to validate changes and ensureprogression in a change life cycle
- Raising new changes and governing these changes throughout the change life cycle
- Dealing with queries/approvals that enter the Hosting Change Managementmail box in a timely manner
- Chairing the Customer Advisory Board to ensure that resource is provided to plan and execute changes within an internal SLA
- Interacting with resource engineers and customers on a daily basis
- Managing major Hosting Incidents
- Undertaking incident reporting and post-incident reviews
- Undertaking service assurance and continuous service improvement activities for Hosting customers
Requirements:
- Experience within Change Management or Incident Management
- Understanding of Change Management process and systems
- Understanding of IT& Hosting Technology
- Experience in Incident Management
- MCSE/Cisco certification
We offer:
- Challenging job in aninternational environment
- Possibility of furthertechnical development
- Benefit package
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl
