Level 1 Technical support specialist with Finnish

• Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client.
• Diagnose the issue and provide a path to resolve it
• Configuring and troubleshooting all technical issues with hardware and software
• Accurately log all interactions in the ticketing tool
• Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution
• Update / Create knowledge base for new learning
• Interact with Level2/level3 support teams and third party vendors for follow-ups on break fix

• Written and verbal fluency in English and Finnish
• Knowledge of basic troubleshooting and resolving queries in a technical environment
• Excellent Customer Service Skills
• Ability to learn desktop applications used at customer end
• Ability to change system settings via control panels or system preferences.
• Ability to install and remove applications.
• Strong multitasking skills.
• Strong Active listening skills.
• Ability to work toward a goal in dynamic situations.
• Ability to identify solutions based on written procedures, guidelines, and process tools.

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good
infrastructure, proximity to other European locations, as well as an interesting history and culture
and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the
world and there is no requirement to speak Czech!