BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
Onsite Technician with German
Poland- relocation to Germany (Dreilinden, near Berlin).
We are providing the support with relocation and offering German employment contract.
We are providing the support with relocation and offering German employment contract.
YOUR SKILLS
- Fluent in German (level C1/C2) in speaking and writing, communicative knowledge of English
- 2-4 years of experience in IT area (preferably experience working on Customer site)
- Technical knowledge of operating systems (Windows, Mac) and software to troubleshoot applications or fully rebuild a PC
- IT knowledge to address hardware Tickets for In Scope Equipment, PCs, laptops, phones, iPads, SIM cards, peripherals
- Strong communication skills to provide the best Customer Service
YOUR TASKS
- Handle service requests and incidents related to computer equipment services, Break & Fix and Hands & Eyes Support
- Initiate repair process for warrantied devices with vendor (ticket opening) configuration management database item info update
- Providing disposal services (including decommissioning, packaging, transporting and physical disposal or recycling if required)
- Conduct handovers of devices to end users (including knowledge transfer and familiarization)
- Have a full awareness of service level KPI’s
- Work in accordance with suppliers and customer’s rules and regulations for the purposes of
health and safety - Ensuring all work is delivered consistently and in accordance with scope of work
Your Benefits
- Buddy program
- Company events
- Flat hierarchies
- Internal career development
- International environment
- Job with purpose
- Onboarding program
YOUR SKILLS
- Fluent in German (level C1/C2) in speaking and writing, communicative knowledge of English
- 2-4 years of experience in IT area (preferably experience working on Customer site)
- Technical knowledge of operating systems (Windows, Mac) and software to troubleshoot applications or fully rebuild a PC
- IT knowledge to address hardware Tickets for In Scope Equipment, PCs, laptops, phones, iPads, SIM cards, peripherals
- Strong communication skills to provide the best Customer Service
YOUR TASKS
- Handle service requests and incidents related to computer equipment services, Break & Fix and Hands & Eyes Support
- Initiate repair process for warrantied devices with vendor (ticket opening) configuration management database item info update
- Providing disposal services (including decommissioning, packaging, transporting and physical disposal or recycling if required)
- Conduct handovers of devices to end users (including knowledge transfer and familiarization)
- Have a full awareness of service level KPI’s
- Work in accordance with suppliers and customer’s rules and regulations for the purposes of
health and safety - Ensuring all work is delivered consistently and in accordance with scope of work
YOUR BENEFITS
- Buddy program
- Company events
- Flat hierarchies
- Internal career development
- International environment
- Job with purpose
- Onboarding program
YOUR BENEFITS
- Buddy program
- Company events
- Flat hierarchies
- Internal career development
- International environment
- Job with purpose
- Onboarding program