For our German Client, one of the leading companies in tourism industry, we are looking for:
Service Transition Manager (f/m)
miejsce pracy: Hannover
nr ref.: PPE/STM/DE/06/PA
data dodania ogłoszenia: 2015-06-22
nr ref.: PPE/STM/DE/06/PA
data dodania ogłoszenia: 2015-06-22
DUTIES
- Reporting to the Business and Process Change Work stream Leader to own and manage the Service Discovery and Transition Plan for each Source Market
- Working closely with the Architecture Team, designing detailed processes and procedures to deliver the Transformation Service Architecture, enabling a Common Service Catalogue
- Create Service Maps and RACI matrices to describe the current and future service support models requirements
- Using the Service Discovery information (including service maps and RACI matrices) create a Service Transition project plan for each source market
- Manage the expectations and migration communications within the users and service delivery support teams within each source market to ensure they understand how the change affects them and current processes are updated
- Manage the Service Acceptance of the newly migrated Services working with the Source Market Service Owners and NGI Delivery Teams using local processes where required
REQUIREMENTS
- 5 + years' experience working in IT Service Management
- Previous experience of managing large multi-supplier service transition projects
- Holder of an ITIL qualification (preferably ITIL version 3 Expert, minimum Foundation)
- Good understanding of project management tools and techniques including planning, risk and issue management, ideally PRINCE2 qualified
- A proactive and flexible individual, capable of managing deliverables on time and working with senior stakeholders within large change programmers
- Strong English Language Skills (min. B2)
WE OFFER
- German contract of employment
- Business trips every two weeks
- Intercultural experience
- Nice atmosphere in ambitious and professional teams
