Grupa Work Service działa od 1999 roku i jest największą agencją zatrudnienia w Polsce. Oferujemy pracę tymczasową, stałą i za granicą. Każdego roku dzięki nam zatrudnienie znajduje blisko 300 tysięcy osób. Już ponad 3000 pracodawców wybrało Work Service na swojego partnera w biznesie, dlatego jesteśmy w stanie znaleźć dla Ciebie najbardziej odpowiednie miejsce pracy u sprawdzonych pracodawców.
Nr wpisu do Rejestru Agencji Zatrudnienia: 2010.
Nr wpisu do Rejestru Agencji Zatrudnienia: 2010.
Grupa Work Service świadczy kompleksowe usługi zarządzania personelem oraz doboru i rekrutacji pracowników od ponad 10 lat. Jesteśmy niekwestionowanym liderem w branży Human Resources w Polsce. Opieramy swoje działania na wieloletnim doświadczeniu i wykorzystaniu nowoczesnych narzędzi pracy. Działamy na terenie całej polski poprzez sieć 25 biur i 150 mobilnych doradców personalnych.
Nr wpisu do Rejestru Agencji Zatrudnienia: 2010.
Team Leader with French, German or Russian
Miejsce pracy: Brno
Nr Ref.: TL/DDP-7/BR
Nr Ref.: TL/DDP-7/BR
Opis stanowiska:
- Manage and develop a team of customer service advisor's on a daily basis to ensure all KPI targets are met
- Recognize and recommend improvements to existing processes and procedures to improve performance
- Monitor and analyze daily, weekly,monthly reports reacting to trends where appropriate
- Manage and record all advisor'sabsence, lateness and holiday requests
- Adhere to HR guidelines and act ondisciplinary procedures when required
- Work alongside other team leaders to drive center wide initiatives, contributing towards the success of the engagement
- Motivate, reward and create a coaching culture with team members to help them reach their full potential
- Ensure all relevant internal engagement processes are carried out in line with the client's values, standard policies and procedures. This includes quality framework
- Help to develop the culture in line with the values of the business ensuring the teams are informed, supported and developed
- Ensure regular communication with the team, keeping them informed of progress against daily, weekly and monthly targets
- Support other business specifictasks including call taking when required
- First point of contact for allclient/advisor escalations
Wymagania:
- Excellent verbal andwritten communication skills
- Written and verbal fluency in support language
- Written and verbal fluency in English
- Excellent Customer Service skills
- Passion for customer care, willingness to work in a contact center environment
- Excellent interpersonal and client management skills, strong business communication skills
- Strong leadership,organizational, people management & performance management skills
- Ability to work under pressure and react quickly
- Analytical skills,ability to identify solutions
- Competency in Microsoft Office
- Flexibility with working on shifts
- Ability to plan corrective actions and drive improvement
- Ability to provide feedback/coaching
- Willing to align to the internal processes and procedures of the engagement and company
- Minimum 12 months within a similar position managing team of at least 5 people in a customer service environment, also 6 months minimum contact centre experience
Oferujemy:
- Competitive monthly salary depending on experience, performance bonuses
- Two weeks of accommodation, travel costs coverage
- Lunch cost coverage participation
- Professional training provided by experts - MSOffice, Six Sigma Green Belt , Analytical Skills etc.
- Minimum skills to be trained on - Ability to use the client applications, tools, phone system. Knowledge of the client procedures and the supported product. Ability to offer and promote sales ofclient branded support related products
