Type: Permanent, full-time
Location: London – Various client sites
Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing & managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.
We now have an exciting opportunity for a 2 nd Line Desktop Support Professional. This is a field based role and you will work on many of Allied’s prestige customer sites in London and will be providing both 1 st /2 nd line Service Desk and Desktop support at various managed service sites working with different customers and cultures.
Purpose of the role:
We are seeking a 2 nd Line Desktop Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
The technologies supported include Microsoft desktop operating systems including Windows 7, Servers, OS and Office Suite and Citrix skills for this position. We are seeking someone with strong communication skills who always puts the user first; you should be well presented and comfortable working in business attire. A list of duties/experience/skills for this role is shown below:
Key responsibilities:
- Provide 2nd line remote and desk side support services to end users
- Troubleshoot PC related problems either via phone, remote tools or desktop support
- Work to Service Level Agreements (SLA’s) in pressurised environments
- Familiar with building, configuring and troubleshooting PC hardware components
- Will need to be prepared to travel to various sites at a moment’s notice
Behavioural skills required:
- Individual must be well spoken, have good customer facing skills and be well presented
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and
- Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary
Technical skills required:
- Must have good working knowledge of Windows operating systems and Citrix
- Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components
- Working knowledge of MS Office up to and including Office365
- Knowledge of TCP/IP standards and networking
- Working knowledge of SCCM
- Active directory and Exchange – administration
- Knowledge of ITIL and experience of working within an ITIL environment
- Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable
- Knowledge of MAC HW/SW, mobile devices including blackberry and Lotus Notes would be an advantage
Experience & Qualifications:
- Minimum 3-5 years of experience in Desktop support or 2 nd Line Support
- Strong in MS Servers, Operating Systems and Technologies and Citrix environments
- Ideally, you will be an MCITP certified Enterprise Desktop Administrator 7 which includes Windows 7, Configuring and Windows 7 Desktop Administrator