CPL Jobs is a human resource consulting firm belonging to an international group of CPL Resources, listed on the Irish and British stock exchange. CPL Group is present in 7 countries having a total network of 43 offices, offers its business partners a range of solutions in the field of HRM, in particular: Permanent Recruitment, RPO, Master Vendor, Preferred Supplier, Direct & Executive Search Consulting Areas and HRM.
Our client is a global company providing services in the field of IT in the field of advanced transaction and consulting services, systems integration and managed services. Currently for our client, we are looking for Candidates for a position of: Customer Service Assistant (French language).
Customer Service Assistant (French language) Ref. No.: JO-1402-280048
Responsibilities:
- Handle customer inquiries through inbound calls/emails in French within a busy customer service team.
- Know-how support for the customer in the range of software/hardware and Client’s Loyalty/Partner programs.
- Maintain accurate data input of customer enquiries, questions & feedback on the customer services database.
- Recognizes possible sales/upsell/cross-sell opportunities.
- Developing and maintaining the highest level of customer service and long term relationship with inter alia: customers/partners, IT Professionals, Developers, Public.
- Perform duties in a timely manner.
- Compliance with the procedures and the guidelines regarding performed duties and customer service.
Requirements:
- Fluent French and English language skills
- Strong analytical and organization and fast learning skills
- Good knowledge of hardware, software and internet.
- High developed interpersonal and communication skills.
- Strong focus on professional customer service.
- Experience in the field of customer service position is welcome
Our client offers:
- Work in the international and challenging environment.
- Possibility for development in the field of customer service and IT.
- Professional introduction trainings provided.
- Broad social benefits package.
- Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation)
- Great Benefits & Discounts (Greek lessons, Theaters & Shows, etc.)
- Employee Relations team to help new hires integrate in the Greek lifestyle and culture
If you are interested in this position, please send your application (CV) in English to: