Customer Support with Polish & English (Relocation in Romania)
*** Please have in mind that this job requires you to relocate in Romania! ***
*** We offer a relocation package! ***
Nr ref.: Req_00122068
DESCRIPTION
- Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
- Escalate complex issues to the appropriate team to ensure rapid support.
- Ensures that appropriate actions are taken to resolve client´s issues and concerns.
- Handling outgoing calls with clients about ad-hoc data information, feedback.
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements.
- Register and handle incoming complaints or requests.
- Process product or customer data changes in internal banking systems.
- Share relevant customer feedback to help us improve our offerings.
- Ensure customer satisfaction.
- Other administration activities.
REQUIREMENTS
- Advanced level of Polish (C1-C2).
- Minimum B2 level of English(writing, speaking).
- Availability for a full time schedule, 10:00-19:00, Monday – Friday.
- Availability to work from office in Bucharest- ROMANIA (AFI Park 3 building).
- Relocation package will be available.
- Basic knowledge of professional customer communication.
- Understanding of customer concerns.
- Customer care experience is an advantage.
- Banking experience is an advantage.
- Experience with Office 365, MS Outlook, MS SharePoint.
- Experience with using Jira software is a plus.
- Strong written and verbal communication skills and problem-solving attitude.
- Team player.
- Ability to collaborate across departments and teams.
- Ability to work in a fast-paced, multi-task environment.
OFFER
- Stable job - permanent labor contracts.
- Above average fixed salary, performance bonuses.
- Relocation package available for candidates from outside Bucharest.
- Monthly meal tickets.
- Free access to our modern and fully-equipped employees' gym space in our offices.
- Public transportation reimbursement, after the trial period.
- International career - paid training and international career opportunities.
- Multilingual exposure - improve your spoken and written language skills.
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.
- Private medical insurance coverage.
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more.