- Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
- Escalate complex issues to the appropriate team to ensure rapid support.
- Ensures that appropriate actions are taken to resolve client´s issues and concerns.
- Handling outgoing calls with clients about ad-hoc data information, feedback.
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements.
- Register and handle incoming complaints or requests.
- Process product or customer data changes in internal banking systems.
- Share relevant customer feedback to help us improve our offerings.
- Ensure customer satisfaction.
- Other administration activities.
REQUIREMENTS
- Advanced level of Polish (C1-C2).
- Minimum B2 level of English(writing, speaking).
- Availability for a full time schedule, 10:00-19:00, Monday – Friday.
- Availability to work from office in Bucharest- ROMANIA (AFI Park 3 building).
- Relocation package will be available.
- Basic knowledge of professional customer communication.
- Understanding of customer concerns.
- Customer care experience is an advantage.
- Banking experience is an advantage.
- Experience with Office 365, MS Outlook, MS SharePoint.
- Experience with using Jira software is a plus.
- Strong written and verbal communication skills and problem-solving attitude.
- Team player.
- Ability to collaborate across departments and teams.
- Ability to work in a fast-paced, multi-task environment.
- Stable job - permanent labor contracts.
- Above average fixed salary, performance bonuses.
- Relocation package available for candidates from outside Bucharest.
- Monthly meal tickets.
- Free access to our modern and fully-equipped employees' gym space in our offices.
- Public transportation reimbursement, after the trial period.
- International career - paid training and international career opportunities.
- Multilingual exposure - improve your spoken and written language skills.
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.
- Private medical insurance coverage.
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more.
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.