Customer Support Specialist with Polish & English
Miejsce pracy: Rumunia, Bukareszt
Nr ref.: Req_00131845
What we expect from the ideal candidate:
- Advanced level of Polish(C1-C2)
- Minimum B2 level of English (writing, speaking)
- Availability for a full time schedule, 9:00-20:00, Monday – Friday
- Availability to work from office in Bucharest (AFI Park 3 building)
- Relocation package will be available for candidates from outside Bucharest
- Basic knowledge of professional customer communication
- Understanding of customer concerns
- Customer care experience is an advantage
- Banking experience is an advantage
- Experience with Office 365, MS Outlook, MS SharePoint
- Experience with using Jira software is a plus
- Strong written and verbal communication skills and problem-solving attitude
- Team player
- Ability to collaborate across departments and teams
- Ability to work in a fast-paced, multi-task environment
Responsibilities:
- Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
- Escalate complex issues to the appropriate team to ensure rapid support
- Ensures that appropriate actions are taken to resolve client´s issues and concerns
- Handling outgoing calls with clients about ad-hoc data information, feedback
- Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
- Register and handle incoming complaints or requests
- Process product or customer data changes in internal banking systems
- Share relevant customer feedback to help us improve our offerings
- Ensure customer satisfaction
- Other administration activities
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Relocation package available for candidates from outside Bucharest
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our offices
- Public transportation reimbursement, after the trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical subscription
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more