GERMAN CUSTOMER CARE ADVISOR
Nr ref.: JO-1311-275789THy2_94
The Job
- Respond to and record consumer enquiries /questions raised through free phone lines for customers.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To troubleshoot through the use of open questions, support documents and system training.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To be able to offer recommendations to common problems or frequently asked questions.
- To provide a high level of customer service to clients at all times.
- To have a sound knowledge of all products and services, understanding their use and functionality.
- Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Prerequisites
- Graduates of High School (preferable: College, University)
- Native or fluent GERMAN speakers
- Fluent English (Proficiency level)
- Good Knowledge of PC (hardware, software, internet)
- Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
- Excellent communication skills
- Strong team spirit
- Passionate about customer services
The Company Offers:
- Multicultural Working environment
- Competitive salary
- Excellent relocation package
- Production Bonus
- On-site canteen
- Great Benefits & Discounts (Greek lessons, Theaters & Shows, etc.)
- Modern facilities and high technology devices and tools
- Casual dress code
- Career Development Opportunities
- TP Family Program (summer camp for children, discounts etc.)
- Extra overtime pay
- In-House doctor and examination centre
- Welcome event
- Employee Relations team to help new hires integrate in the Greek lifestyle and culture
- Employment terms: fixed term contract, 5 days per week (shift rotation)
- This is a project based environment and there are real opportunities to develop within the role and also within the company itself.