CallPoint powered by TELUS is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1,200 positions across 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania).
CallPoint is currently providing BPO services in +30 languages, primarily in English, German, French, Italian and Spanish. CallPoint is ISO 9001:2008, ISO 27001:2005 certified and a PCI DSS compliant service provider. The Group delivery centers are highly secured, all based in A-class business parks and equipped with the latest contact center technologies.
CallPoint is part of TELUS International (15,000 employees in 12 countries), the global arm of TELUS Corporation – the second largest telecommunications service provider in Canada with over $10 billion of annual revenue and more than 13 million customer connections.
You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made our company successful. We need you as our:
Your profile:
- You are native or fluent in French or German
- You are able to process information quickly and manage several tasks simultaneously
- You have fun working on a number of tasks at the same time and face a greater frequency of task switching
- You are a dynamic person and master doing multiple things
Your role:
- Professionally handle incoming queries by customers via phone and email
- Process pick up orders
- Provide shipping information and quotations
- Trace packages and requesting proof of delivery
- Provide accurate, up to date information to the clients’ requests
- The primary point of contact by thoroughly and efficiently gather customer information and fulfil customer needs
- Greet customers in a courteous, friendly, and professional manner using trained procedures that have been agreed upon
What we offer:
- Rent allowance - accommodation provided for the whole period while working in our company
- Transportation allowance
- Supportive work-life balance policies
- Attractive remuneration
- A fantastic location
- Constant extensive trainings
- Excellent multinational business environment
- A great support role in a young, dynamic, informal and fast-paced environment
- Work satisfaction
