SouthWestern by Capita is the UK’s largest business process outsourcing company hiring over 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
SouthWestern by Capita with two Business Centres in Poland (Kraków and Łódź) hires over 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Capita is currently recruiting for motivated individuals into the Security Watchdog team in Kraków for the position of:
(based in UK)
A Junior Screening Specialist plays a vital role in undertaking client-specific employment screening to agreed targets and client requirements. You will support your Team Leader and Service Delivery Manager to ensure a smooth end-to-end employment screening process. A large proportion of your time will be phone work to enable fast and accurate results.
As Junior Screening Specialist, you will act as a front line communications portal for client screening-related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s). You will become a subject matter expert on our bespoke system, consistently adhering to the code of practices.
- Completing employment screening to conclusion
- Data entry / administrative work
- Following and maintaining process and screening procedures in line with client requirements
- Identificating and highlighting risk through investigation
- Maintaining a sensitive approach to personal data of applicants in line with Data Protection requirements
- Working to own initiative and portraying first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients
- Proactively communicating with management to inform of file status and advising where issues arise
- Providing support and encouragement to other members of the team
- Being transparent, open and honest at all times; adhering to company values
- Availability to work in the UK (Alton) for minimum 6 months from September 2017
- Excellent spoken and written English (at least C1 level)
- Analytical skills
- Confident and persuasive telephone manner in English language
- Strong interpersonal skills
- Strong organisational and admin skills; have the ability to multitask
- Paying attention to details
- Familiarity with IT technologies
- High ethical standards
- Salary in the amount of £17,000.00 a year (gross)
- Flight to UK and back at the end of the contract
- Accommodation for 2 months paid by Capita
- Bonus of £500 at the completion of 6 months’ probation period
- Opportunity to gain experience in HR area in multicultural environment
