TELUS International Europe is a premium BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 6000 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), offices in Manchester and Cannock (England) as well as Dublin (Ireland). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
Player Support Specialist with Polish and English
Nr ref.: LoL_Po
YOU WILL:
- Help out our players with any issues they might have via tickets & chat
- Make case by case player focused decisions in order to provide the best player experience
- Identify trending issues submitted by players and communicate them to the appropriate teams
- Collaborate with a passionate team of gamers in order to give our support a player to player feel
YOU ARE:
- Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
- Proficient in Polish language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
- Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
- Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
WE OFFER:
- Stable job – we offer permanent labor contracts
- Attractive remuneration
- Rent allowance - accommodation provided for the whole period while working in our company
- Transportation allowance
- Meal tickets shall be granted monthly
- Excellent multinational business environment
- Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
- Supportive work-life balance policies
- Continuous support and learning
* Only candidates eligible to work in Europe will be contacted.