Please be aware that this position requires relocation to Riga, Latvia.
Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you have always wanted to work in the field of customer service, then we have the ideal job for you!
For our location in Riga we are currently looking for:
Polish speaking Customer Service Agent (m/f/d)
Miejsce pracy: Ryga
Overview of tasks:
- Understanding the advertiser's profiles, needs, and expectations
- Answering the advertisers' questions by providing expert opinion and advice
- Playing a key role to determine company’s business targets
- Support end user and support services, including outbound phone, email, and chat support
What we expect:
- Proficient level of Polish language (both written and spoken)
- English language on at least B2 level
- Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset, helping nature, passion for the
customer and the customer experience - Multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
- Online advertising experience is a huge plus and preferred
- Education / experience in online sales or marketing would be an asset
- Interested in web technologies and social media
What we offer:
- Attractive salary up to EUR 1.700, - gross and fully paid training period
- Great office with modern workspaces at the city center of Riga
- Appealing bonuses for weekend and public holidays
- Private health insurance after 3 months of probation period
- Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
- Advanced job opportunities in our internationally growing company
- Positive international working environment
- Appealing benefits like corporate psychologist in the office, regular fruit deliveries for a healthy lifestyle and free drinks
- Employee discount programs, providing partnerships with fitness centers and restaurants
- Attractive employee referral bonus programs
- Intriguing and diverse responsibilities working with one of the big players in social media